| So what do you guys think of how N-Flavor is being ran? | |
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SouthernGunz Moderator
Number of posts : 288 Age : 37 Location : Franklin, Tn USA Registration date : 2007-06-29
| Subject: So what do you guys think of how N-Flavor is being ran? Sat Jun 30, 2007 10:12 pm | |
| Do you think they are giving good customer service/support?
"The next satisfied customer makes your next paycheck/salary possible." Thats how they should look at it for us.
I know the servers are down for days, and keep going down and coming up. It doesn't seem like to me they are testing other servers before they do ours to see what exactly will happen, or they not planning ahead. | |
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Pacifist Moderator
Number of posts : 170 Age : 35 Registration date : 2007-06-30
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Sun Jul 01, 2007 2:05 am | |
| Personally I think the customer support is great. Better then most games infact.
However the service has problems. The GMs seem more like Customer Support staff then Game Technicians. They are most likely capable of managing and minor updates however large scale situations are probably out of their hands. Gala-net should have staff on hand who know the scripts inside and out. However i suspect that they higher the staff with the intention that for anything big they will call in a specialist. Now its like Vista Home. They have a few staff that can do a few things but not quite qualified to do what you want.
and you know...that would be all right if they would actually call in the specialist. I'm thinking that they expect the unqualified staff to do the specialist's job and thats where everything goes wrong. Then they have to call in a specialist to fix the damage AND implement what ever is need when they could have just called him/her in at the begining. | |
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Acidic Moderator
Number of posts : 134 Registration date : 2007-07-01
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Sun Jul 01, 2007 4:06 am | |
| Before I would have said great customer support...
Now...
It's been almost 24 hours since the last update on lydian/pantera and people are getting pissed off. They are really stuffing up on this whole server problem thing... | |
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SouthernGunz Moderator
Number of posts : 288 Age : 37 Location : Franklin, Tn USA Registration date : 2007-06-29
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Sun Jul 01, 2007 4:57 pm | |
| - Acidic wrote:
- Before I would have said great customer support...
Now...
It's been almost 24 hours since the last update on lydian/pantera and people are getting pissed off. They are really stuffing up on this whole server problem thing... Yep alot moved to the other servers | |
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Acidic Moderator
Number of posts : 134 Registration date : 2007-07-01
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Sun Jul 01, 2007 10:24 pm | |
| Yeah but I doubt that the server-changers are to blame for lag. If it were so then the server traffic panels would hit yellow or orange. I think the new host has some serious problems at their end. | |
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Ryuubu Moderator
Number of posts : 52 Registration date : 2007-06-29
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Mon Jul 02, 2007 8:53 pm | |
| Well they are down yet again, so I gotta say they are really pissing me off with their half-assed service. First they offer only some servers, with INCREDIBLE lag. Then all servers, still with lag. Now nothing again. Bravo I say.
They need to learn from the Korean examples. The Koreans look after their customers, and pay them back when they are inconvenienced. Our GMs barely keep us up to date with what's happening. | |
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IamBilly Member
Number of posts : 49 Location : Australia Registration date : 2007-06-30
| Subject: Down Again Mon Jul 02, 2007 9:06 pm | |
| The forums are down and the game is down unless you are already in it then you can keep playing. The lag is still there and apparently will be for 1-2 weeks. So who knows what they are doing? | |
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Ryuubu Moderator
Number of posts : 52 Registration date : 2007-06-29
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Mon Jul 02, 2007 9:20 pm | |
| I love it here on these forums. There is no fear of badmouthing the man on these forums. N-Flavor sucks man. I am seriously considering just getting the Korean version and hoping for the best. | |
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SouthernGunz Moderator
Number of posts : 288 Age : 37 Location : Franklin, Tn USA Registration date : 2007-06-29
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Mon Jul 02, 2007 11:26 pm | |
| - Ryuubu wrote:
- I love it here on these forums. There is no fear of badmouthing the man on these forums. N-Flavor sucks man. I am seriously considering just getting the Korean version and hoping for the best.
How you gonna get the Korean Version? And do you speak Korean? | |
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Ryuubu Moderator
Number of posts : 52 Registration date : 2007-06-29
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Mon Jul 02, 2007 11:34 pm | |
| Not at all, but its not so hard to get. The Japanese one if fairly easy to get once you've signed up, and I can read Japanese.
But gpotato runs the Japanese version too, so I wonder if we can use the same account... and I wonder if there will be the same crappy server problems.
There are English speaking players on the Korean servers too, just a lot less I would imagine. | |
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SouthernGunz Moderator
Number of posts : 288 Age : 37 Location : Franklin, Tn USA Registration date : 2007-06-29
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Mon Jul 02, 2007 11:54 pm | |
| - Ryuubu wrote:
- Not at all, but its not so hard to get. The Japanese one if fairly easy to get once you've signed up, and I can read Japanese.
But gpotato runs the Japanese version too, so I wonder if we can use the same account... and I wonder if there will be the same crappy server problems.
There are English speaking players on the Korean servers too, just a lot less I would imagine. Lol, luck you. I only read English. It may be less laggy however, seeing that they got e4 out on there's and everything for them is done quicker/before us. | |
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Something Moderator
Number of posts : 41 Age : 36 Location : Cheektowaga, NY Registration date : 2007-06-29
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Tue Jul 03, 2007 12:10 am | |
| I think they do a pretty good job. I mean it sucks for people like me that spend a whole bunch of money, and it seems were not getting are moneys worth. I mean I have a bunch of complaints, but I usually don't flame them unless necessary But I'll leave on this note; I have spent like 180-250$ since October, yet I have found myself in Abyss 7 times, each like 4-5 days of length. Do the math, I have lots of days on my Hidden Village Pass. But they do a great job none the less. Something | |
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Ryuubu Moderator
Number of posts : 52 Registration date : 2007-06-29
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Tue Jul 03, 2007 3:52 pm | |
| Holy crap I've never once been put in the abyss... Can you PK in the abyss cuz that would be awesome. | |
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SouthernGunz Moderator
Number of posts : 288 Age : 37 Location : Franklin, Tn USA Registration date : 2007-06-29
| Subject: Re: So what do you guys think of how N-Flavor is being ran? Tue Jul 03, 2007 5:44 pm | |
| - Something wrote:
- I think they do a pretty good job. I mean it sucks for people like me that spend a whole bunch of money, and it seems were not getting are moneys worth. I mean I have a bunch of complaints, but I usually don't flame them unless necessary But I'll leave on this note; I have spent like 180-250$ since October, yet I have found myself in Abyss 7 times, each like 4-5 days of length. Do the math, I have lots of days on my Hidden Village Pass. But they do a great job none the less.
Something Now that really freaking sucks. | |
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| So what do you guys think of how N-Flavor is being ran? | |
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